Due to a significant increase in battery sales, the client required a strategic shift to digital channels for customer service and sought to ensure uninterrupted platform performance. Zont was engaged to provide expert guidance and develop solutions aimed at enhancing the efficiency of customer service representatives and distributors, particularly in the areas of certificate management and battery registration. Our collaboration involved both staff augmentation and managed services, complemented by Agile coaching and a comprehensive review and improvement of the client’s internal IT processes.

Client goals:

• Cross-domain basket transfer integration with Costco.
• OneWeb approach for faster third-party website setup and launch.
• Improve platform stability and performance.
• Migrate to an internal certificate management tool.
• Improve IT department operations.

Results:

• Cross-domain basket transfer integration with Costco.
• OneWeb approach for faster third-party website setup and launch.
• Improve platform stability and performance.
• Migrate to an internal certificate management tool.
• Improve IT department operations.

Technologies:

• Sitecore XP
• Azure DevOps
• MSAL
• React
• jQuery
• Angular
• Vue
• Entity Framework
• .Net MVC